MptXchange-Instant Exchange Perfect Money, BitCoin, Payeer, AdvCash,Ethereum , Dash, XRP, LiteCoin, DogeCion, USDT, Paypal and Etc. Frequently Asked Questions | MptXchange

Frequently Asked Questions

1. Is the registration obligatory on your site?

No, we do not demand the registration. However, if you register on our service, you will automatically become the participant of the cumulative discount program and the referral program.

2. How to make an exchange on your site?

You should choose the exchange direction and fill in an exchange order. Click Exchange button and follow the instructions available on the confirmation panel of the exchange request. If you have any questions during the exchange process, please, contact the operator via online help.

3. I have not specified the payment note. Is that an issue?

While making an order you will receive careful instructions explaining what kind of payment purpose should be specified when making a payment. If this note is not specified, we reserve the right to return the amount to the requisite details you specified in the order. The procedure can take up to 72 Hours. All fees are charged are laid on the client.

4. Do you have an affiliate program?

Yes. We have a pretty clear and transparent affiliate program which can bring you good earnings. You will find the detailed information on our affiliate Page.

5. I transferred the digital currency but I did not get my money.

Bitcoin exchange operations occur only after receiving at least 1 confirmation from the system. Ethereum exchange ones occur only after receiving at least 2 confirmations from the system.

6. What type of documents should I submit to verify my account?

Please go to the Verification page and submit a photocopy of your Passport or National ID. For proof of address please upload a recent copy (not older than 3 months) of a utility bill (such as electricity bill, internet, gas, etc.) or bank statement with your name and address on it.

7. What types of Currencies I can exchange here?

Currently you can make an exchange of the following currencies :Perfect Money, Payeer, Paypal, Bitcoin, Ethereum, Indian Rupees (INR) and etc.

8. How to contact support regarding transactions and to get help?

Please go to the Support page to contact us or send your message to our support email:

9. I’ve found a bug/mistake etc. What should I do?

Please inform us. Thank you for your cooperation.

10. I have an idea/suggestion. How can I share it?

It will be great if you contact the support team. Thank you.

11. The website is displayed incorrectly. What to do?

Try reloading the web page or clear the browser cache. If this does not help, use a different browser.